Iseehear SoftMouseDB Transgenic Mouse Breeding Colony Management Database Software: Mouse Geneticists, Researchers. KnockOut Mouse Mice, Stem Cell, Neuroscience, Genomics, Cancer
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Iseehear Support Desk

The Iseehear Support Desk is located in Toronto, Canada.

If you are experiencing any problems with Iseehear's products and / or website, please provide us with your feedback at support@iseehear.com.

The Iseehear Support Desk solves everything from questions of simple usage to complex technical issues. Our experienced customer support team is on hand when you need them.

Information available on this page

Contact Information                               Support Information                     Support Tips

Support Desk Access Channels            I Cannot Login                               Scheduled Upgrades and System Maintenance
Iseehear Corporate Address                  I Forgot My Password                    Emergency Upgrades and System Maintenance Procedures
Management Team Contact                  E-mail SPAM Filters                      Early Adopter Program and SoftMouse Internet Technical Requirements
Directions to Iseehear                                                                                 Document Printing

Contact Information

Support Desk Access Channels

Subscribers can access the Support Desk via several channels:
Online Support
Online support is available via the Orange Support Buttons located on the top right side of the SoftMouseDB application.

Email Support
For all subscribers available at support@iseehear.com

Support Desk Response Time
The Iseehear Support Desk will respond to emails within 8 hours. The average response time is within two hours.

Telephone Support
All subscribers have access to telephone support which is available at 416-226-3375 (Toronto Canada)

Telephone Support Hours
Telephone support hours are Monday to Friday (8:30 am EST to 5:00 pm EST (Toronto Canada)).
Emergency support is available by email 7 days a week support@iseehear.com
 
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Iseehear Corporate Address

Our Corporate mailing address is:

Iseehear Inc.
5700 Yonge St.
Suite 200
Toronto, Ontario
Canada M2M 4K2

 
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Management Team Contact

Kelly Rodriques - Toronto
Chief Executive Officer
Phone: 416-226-3375
E-mail: kelly@iseehear.com

Jimmy Ayres - Toronto
Chairman
Phone: 416-226-3375
E-mail: jimmy@iseehear.com

Elena Demireva - New York
President
E-mail: elena@iseehear.com

Dr. Bruno Vanherberghen - Stockholm
External Advisor R&D
E-mail: bruno@iseehear.com

Bernard Chambon - Paris
European Representative
E-mail: bernard@iseehear.com
 
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Iseehear Directions


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Support Tips

I Can Not Login

  • Have you registered? If not please register
  • If you did not provide a valid e-mail address when first creating your Iseehear account then please re-register and provide accurate information. register
The tips below are for registered subscribers
  • Please refresh the login access page then re-enter your username, password and security code.
  • Please check that you are logging in with your correct user name and password
  • Please make sure that your caps lock key is turned off when entering your user name and password.
  • If you are unable to login after trying the above suggestions please contact support@iseehear.com.
 
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I Forgot My Password

Please follow the steps below if you have forgotten your password to your Iseehear web property:
  1. Please email us at support@iseehear.com to request a new password. Please include in this email:
    1. The email address that you provided to us upon your registration.
    2. The full name that you provided to us upon your registration.
    3. "Forgot my password" as your email subject line.
  2. We will e-mail your new password to the email address that you provided to us upon your registration
Note: To ensure that you receive emails from Iseehear, we recommend that you adjust your e-mail filtering program to include the "iseehear.com" domain in your safe e-mail list.
 
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E-mail SPAM Filters

Your Iseehear Early Adopter Program - SoftMouse account information communicated through email may be affected by any e-mail filtering "SPAM". To ensure that you receive emails from Iseehear, we recommend that you adjust your e-mail filtering program to include the "iseehear.com" domain in your safe e-mail list.
 
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Support Information

Scheduled Upgrades and System Maintenance Procedures

To view future Scheduled Upgrades and System Maintenance dates please click here

To read Emergency Upgrades and System Maintenance Procedures please click here

To maintain the highest levels of quality in our data centers, Iseehear must periodically perform scheduled system maintenance and upgrades. The Scheduled Upgrades and System Maintenance Procedures assist us in ensuring the relevance, security and performance of the Iseehear systems.

All scheduled upgrades and system maintenance procedures are conducted on Saturday evenings at 8:00 p.m. EST (Toronto) in order to minimize inconvenience to our subscribers around the world.

Notice: In order to minimize the impact of the temporary service interruption:
  1. Iseehear will provide advance notice of Scheduled Upgrades and System Maintenance Procedures to ensure subscribers have sufficient time to plan and prepare for the temporary service interruption.
  2. Application access will be temporarily unavailable in order to execute the upgrade or system maintenance procedures.
  3. Dates and times for all scheduled upgrades and system maintenance procedures will be posted in advance in the Notice Board section on the login access pages, on the Iseehear Blogs and via Iseehear Twitter posts.
  4. Upgrades to applications will not affect the data that you have entered into them.
 
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Emergency Upgrades and System Maintenance Procedures

Emergency Upgrades and System Maintenance Procedures are unscheduled procedures performed in order to keep the Iseehear systems and services performing at first in class service levels.

Iseehear will post (to Notice Board section on the login access pages, on the Iseehear Blogs and via Iseehear Twitter posts) and Subscribers will receive an emergency maintenance notice informing of the unscheduled event.

Iseehear will keep you informed of our progress and estimated time to resumption of affected systems and services.
 
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SoftMouseDB Internet Technical Requirements

To effectively navigate Iseehear Internet properties, it is recommended that you use a web browser, such as Microsoft Internet Explorer or Mozilla Firefox.

To download the latest versions of these browsers, click on the appropriate link below to download from their authorized websites:
Microsoft Internet Explorer
Mozilla Firefox
 
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Document Printing

The documents you can download from our web properties are saved in Adobe's Portable Document Format (PDF). You will need Adobe Acrobat Reader Software installed on your computer to be able to read or print the documents. The Acrobat Reader can be downloaded free from Adobe.
 
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Toronto - New York - Stockholm - Paris
Head Office: North American Center 5700 Yonge Street Suite 200 M2M 4K2 Toronto, Ontario Canada

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